Frequently Asked Questions

What can I shop for at kleeter?

kleeter offers stationery and journaling supplies for everyday writing, planning, and creative projects. Explore each product page for information about its design, materials, dimensions, colors, and available options.

How can I reach your team?

Contact us at service@kleeter.com. If you need help with a purchase, include your order number and a brief description of your question.

How do I choose stationery or journaling supplies?

Start with how you plan to use them—for daily notes, organizing your schedule, keeping a journal, or decorating your pages.

Review the product descriptions and images to compare formats, measurements, and features. Where applicable, check paper type, page layout, pen tip size, and compatibility with your existing supplies.

For help choosing, email service@kleeter.com with links to the products you are interested in.

How long does order preparation take?

We generally prepare orders within 1–2 business days after payment is confirmed. Orders placed on weekends or public holidays begin processing on the following business day.

Processing covers the preparation of your order and does not include shipping time.

How do I track my order?

Once your parcel is dispatched, we will email you its tracking details. Please check your spam or junk folder if the message does not appear in your inbox.

If you still cannot locate it, contact us with your order number.

How long will shipping take?

Estimated delivery times vary by destination and the shipping option available at checkout. Please review the delivery estimate provided when placing your order.

After dispatch, your tracking information will provide updates on the parcel’s progress.

Can I cancel an order?

To request cancellation, email service@kleeter.com within 24 hours of placing your order, quoting your order number.

After this window, your order may already be in preparation, and cancellation cannot be guaranteed.

Can I change the delivery address?

Email us promptly with your order number and the complete corrected address.

We will review the order status and confirm whether an update is possible. Changes may no longer be available once processing or shipping has started.

What are the conditions for a return?

You may request a return within 14 days of receiving your order. Products must be unused, undamaged, and in their original condition, with their original packaging and any supplied tags or labels.

You may open the packaging to inspect the item’s appearance and size, provided the product remains in its original condition. Notebooks and journals must not have been written in, marked, or had pages removed. Stickers and adhesive tapes must not have been peeled, applied, or cut, and writing tools must remain unused.

Some items, including clearance products, may be excluded from change-of-mind returns. Refer to our Return & Refund Policy for full eligibility requirements and exclusions.

How do I arrange a return?

Send your order number and the reason for your return to service@kleeter.com.

Our team will review your request and provide instructions if it is approved. Please wait for approval before shipping your return, and only use the return address we supply. Our registered company address is not a return address unless we confirm otherwise.

Do I need to pay for return postage?

Return shipping is paid by the customer unless the product is defective. We do not charge a restocking fee.

When are refunds issued?

We inspect returned products after they arrive and notify you of the decision by email.

Approved refunds are processed to your original payment method within 3–7 business days. Original shipping charges are non-refundable.

What if my stationery arrives damaged or defective?

Please contact service@kleeter.com with your order number, a description of the issue, and clear photos of the product and packaging.

Examples include damaged notebook bindings, torn pages on arrival, or broken stationery components. Our team will review the details and help arrange a replacement.

What if I receive the wrong product or something is missing?

Email us with your order number and details of the incorrect or missing item.

Where possible, include photographs of the products received, their labels, and the packaging. This will help us check the shipment and resolve the issue.

Where can I check product specifications and care instructions?

Product pages contain available specifications and usage guidance. Depending on the item, these may include dimensions, paper weight, page count, ruling style, ink color, or pen tip size.

Follow any care instructions included with your purchase. Store paper products away from moisture, and keep writing tools capped when applicable. Check the product description for compatibility before using inks, refills, or adhesives with other supplies.

If you need more information, email service@kleeter.com with the product name or your order number.

How does kleeter handle my personal data?

Our Privacy Policy explains how personal information is collected, used, and protected when you browse our store or place an order.

For privacy-related questions or requests, contact service@kleeter.com.