Privacy Policy

At kleeter, we take the handling of your personal information seriously. This policy explains what information we obtain, how we use and share it, and the choices you have when browsing our store, purchasing stationery and journaling supplies, or contacting our team.

In this policy, “we,” “us,” and “our” refer to kleeter.

1. What Is Personal Information?

Personal information means information that identifies you or can reasonably be linked to you. This includes details that identify you on their own, as well as information that becomes identifying when combined with other records.

Information that has been permanently anonymized or aggregated so that it can no longer identify an individual is not considered personal information under this policy.

2. Information We Obtain

Information You Provide

We collect information you choose to share when you register an account, complete a purchase, request assistance, respond to a survey, or use available customer support features.

Depending on your interaction with us, this may include:

• Your name, email address, and other contact details.
• Shipping and billing addresses.
• Account credentials and authentication details.
• Payment and transaction information associated with your purchase.
• Messages, feedback, survey responses, and other information you send to our team.

Payment details submitted at checkout are handled by the relevant payment providers through our store’s checkout infrastructure.

Information Collected Automatically

When you use our website, we may gather technical and usage information about your device and browsing activity.

Examples include your IP address, browser type, operating system, device identifiers, pages viewed, interactions with store features, and diagnostic data.

We may also obtain location-related information, such as an approximate location derived from your IP address. Where available and permitted, device-based location technologies may provide additional location information.

3. How We Use Information

Fulfilling Orders and Running Our Store

We use personal information to process purchases, arrange delivery of stationery and journaling products, manage accounts, and provide customer assistance.

Information may also help us understand shopping patterns, conduct research and internal reviews, and improve our product selection, website features, services, and advertising. These activities support our legitimate interest in operating and developing our business.

If you participate in a promotion, competition, or similar activity, we may use the information you submit to administer it. Any separate terms for that activity may explain additional uses.

Communicating with You

We use your contact details to respond to questions, manage requests, provide order and account updates, and notify you of relevant changes to our terms or policies.

With your prior express consent, we may send promotional communications about our stationery, journaling supplies, and related services. To stop receiving these messages, email service@kleeter.com.

We may also share information with partners for their own promotional communications where you have expressly agreed to this in advance.

Personalizing Content and Advertising

With your prior express consent, we may use personal information to tailor your shopping experience, display relevant content or advertisements on other websites and applications, and assess advertising performance.

Where we process information on the basis of consent, you may withdraw that consent by contacting service@kleeter.com.

Maintaining Security

We use information to verify account activity, identify potential fraud, investigate suspicious conduct, and address breaches of our terms or policies.

These activities support our legitimate interest in protecting customers and maintaining secure business operations. We aim to collect information relevant to identified purposes and handle it transparently, lawfully, and with appropriate safeguards.

4. Cookies and Similar Tools

Cookies are small files stored on your device or in your browser. They help websites remember preferences, recognize devices, and understand how visitors interact with different features.

We may also use browser storage, device identifiers, and comparable technologies. These are collectively referred to as “cookies” in this policy.

Cookies help us operate and protect the store, remember shopping preferences, analyze website activity, and improve your browsing experience. They may also support personalized content, advertising delivery, and campaign measurement.

The technologies used may vary according to the pages you visit and the services or features you access.

5. How Information Is Shared

Service Providers and Partners

We may share relevant personal information with providers that help us operate the store, process payments, fulfill orders, deliver parcels, provide customer support, or carry out marketing activities.

Our store operates on Shopify, which supports the infrastructure used to provide our online shopping services.

We do not disclose personal information to other companies for their independent marketing purposes without your prior express consent.

Affiliates and Business Transfers

Personal information may be shared with businesses affiliated with us.

If we participate in a merger, acquisition, reorganization, joint venture, assignment, spin-off, or transfer of all or part of our business or assets, personal information may be disclosed or transferred as part of that process. This may also occur in bankruptcy or similar proceedings.

Legal and Protective Disclosures

We may disclose information when required by applicable law, court proceedings, litigation, or requests from public authorities, including authorities outside your country of residence.

We may also share information when reasonably necessary to investigate fraud, enforce our terms, protect our rights, pursue available remedies, or safeguard our customers and operations.

Disclosures may be made where we consider them necessary or appropriate for national security, law enforcement, or other matters of public importance, subject to applicable law.

6. Grounds for Processing

The legal grounds for collecting, using, storing, and sharing personal information depend on the activity involved and the laws that apply.

Where relevant, we process information to fulfill a contract with you, including processing and delivering your purchases; to meet legal obligations; to pursue legitimate business interests; or with your consent.

For individuals in the European Economic Area, consent-based processing relies on Article 6(1)(a) of the General Data Protection Regulation.

When we rely on your consent, you may withdraw it by contacting us. Withdrawal does not affect the lawfulness of processing carried out before that withdrawal.

7. Children’s Information

Our website and shopping services are intended for adults. We do not knowingly collect, use, or disclose personal information from children under 16, or below the applicable minimum age in their jurisdiction.

If we learn that we have collected personal information from a child in this category, we will take steps to remove it promptly.

If you believe a child has shared personal information with us, please email service@kleeter.com.

8. Your Rights and Choices

We take reasonable steps to maintain accurate and current personal information.

Depending on the laws applicable to you, your rights may include:

• Requesting access to the personal information we hold about you.
• Asking us to correct inaccurate or incomplete information.
• Requesting deletion of personal information.
• Objecting to certain processing activities or requesting restrictions.
• Receiving your information in a structured, commonly used format.
• Withdrawing consent where processing is based on consent.
• Making a complaint to the relevant data protection authority.

Where applicable, you may also have the right to opt out of certain uses or disclosures for targeted advertising. Please see our Your Privacy Choices page for further details.

To make a request, email service@kleeter.com.

We may request additional information to verify your identity, confirm your authority to act, and locate the relevant records. Legal or regulatory obligations may sometimes permit or require us to decline all or part of a request.

We will respond within a reasonable period and in fewer than 30 days.

9. External Websites

Our website may contain links to products, services, or websites managed by other organizations.

This policy covers our handling of information through our own store and services. It does not govern the privacy practices or content of independent third parties, including those with whom we have a business relationship.

Please read the privacy policy of any external provider before using its services or submitting personal information.

10. Security and Retention

We maintain reasonable technical, organizational, and physical safeguards designed to protect personal information against unauthorized access and inappropriate handling.

We retain information for as long as needed to fulfill the purposes described in this policy, unless a longer retention period is permitted or required by law.

11. Changes to This Policy

We may update this Privacy Policy as our business practices, technology, services, or legal obligations change. The revised policy will be published on this page.

Your continued use of our services after an update takes effect indicates acceptance of the revised policy. This does not replace any express consent required for a particular processing activity.

If you disagree with an update, you may stop using our services and contact us to request that an existing account be closed.

12. Contact Us

For questions about this Privacy Policy, the handling of your information, or a privacy request, please contact:

kleeter
Email: service@kleeter.com