Return & Refund Policy

At kleeter, we want your stationery and journaling supplies to arrive ready for your next idea. If something is wrong with your purchase, email service@kleeter.com so we can assist you.

Order Preparation

Orders are generally prepared within 1–2 business days after payment is confirmed. Purchases made on weekends or public holidays enter processing on the next business day.

Once your parcel is on its way, we will send a shipping confirmation email with tracking information. Order preparation time does not include delivery time.

Cancellation Requests

You may cancel your order within 24 hours of placing it. After this period, preparation may have started, and cancellation is no longer guaranteed.

To request cancellation, contact service@kleeter.com as soon as possible and provide your order number.

Return Conditions

Please submit your return request within 14 days of receiving your order.

Items must be unused, clean, undamaged, and in their original condition, with original packaging, tags, labels, and any included accessories.

You may unpack a product to inspect its size and appearance, provided it remains in its original condition. For change-of-mind returns:

• Notebooks, journals, and planners must be free from writing, marks, and missing pages.
• Pens and other writing instruments must remain unused. Fountain pens must not have been filled with ink or dipped for testing.
• Stickers must remain on their original backing, and adhesive tapes must not have been cut or used.
• Sets must include all original components.

Clearance merchandise and products with removed hygiene seals, where applicable, may be excluded from change-of-mind returns. If you are uncertain about an item’s eligibility, please contact us before sending it back.

Requesting a Return

Email service@kleeter.com with your order number, the item you wish to return, and the reason for your request.

After reviewing your request, our team will confirm whether it is approved and provide the return address and shipping instructions. Please wait for these details before dispatching your parcel.

Do not send returns to our registered company address unless we specifically confirm that address for your return.

Return Postage

Customers are responsible for return shipping costs unless the product is defective.

We do not charge a restocking fee.

Refund Processing

When your return arrives, we will inspect the products and notify you by email whether the refund has been approved.

Approved refunds are issued to the original payment method within 3–7 business days. Your bank or payment provider may require additional time to display the credit.

Original delivery charges are non-refundable, except where required by applicable law.

Damaged or Defective Products

If your stationery or journaling supplies arrive damaged or faulty, contact service@kleeter.com with:

• Your order number.
• A brief explanation of the problem.
• Clear photographs showing the affected item and its packaging.

Examples include broken pen components, damaged notebook bindings, or pages that arrive torn. Our team will review the information and help arrange a replacement.

The unused-condition requirements for change-of-mind returns do not prevent you from reporting a defect discovered during normal use.

Incorrect or Missing Items

If you receive a different product from the one ordered, or an item is missing, email us with your order number and details of the issue.

Where relevant, include photographs of the items received, product labels, and packaging so we can investigate and help resolve the problem.

Contact Us

For assistance with a return, cancellation, or refund, contact:

kleeter
Email: service@kleeter.com

This policy does not limit any rights or remedies available to you under applicable consumer protection laws.